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How long will it take to print my part?
Standard orders are typically printed and dispatched within 48 to 72 hours. For high-volume batch production, large-scale FDM prints, or complex reverse engineering projects, lead times will be longer. If you have an urgent deadline, please specify this when requesting your quote and we will do our best to accommodate it.
What delivery options are available?
We dispatch via Royal Mail 24 (Next Day) as standard for UK deliveries. If your project requires an alternative courier or specialized freight for large batch orders, please let us know before confirming your order.
Which payment methods do you accept?
We accept all major debit and credit cards for orders placed through our online quoting tool. For B2B design, 3D scanning, and large volume manufacturing projects, we prefer standard bank transfers/invoicing.
Which CAD file formats can I use?
You can upload stl, obj, and step files using our online ordering tool.
What is the maximum size part you can print?
FDM Printing:
Up to 350 x 350 x 350 mm (for PLA, PETG, TPU, PETG-CF)
Up to 300 x 320 x 320 mm (for ABS, ASA, Nylon, Polycarbonate, Nylon-CF)
Resin Printing (MSLA):
Up to 320 x 180 x 290 mm (Standard Prototyping)
Up to 230 x 140 x 230 mm (Engineering & Rigid Resins)
What if I do not have a 3D CAD file?
You cannot 3D print from a 2D drawing or a photograph. If you only have a rough sketch, a physical part, or a technical drawing, our in-house team can create the files for you. Please see our CAD Modelling or 3D Scanning & Reverse Engineering pages for more details.
How do I know if my part is actually printable?
Our quoting tool performs basic checks on your models, but this does not guarantee that it can be printed.
Before we start printing your part we carry out basic checks on your models to make sure that there are no major issues. This mostly involves checking that the model is "water tight" and looking for overhangs and bridges. If we find any issues we will contact you before starting manufacture.
We do not automatically check or guarantee things like small details on the models that may not print properly due to their size.
If you have any specific questions about the printability of your model please don't hesitate to contact us.
How do I choose between FDM and Resin printing?
It comes down to your project's primary requirement:
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Choose FDM for large, structural, load-bearing parts, or when you need highly durable engineering plastics (like Polycarbonate or ASA).
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Choose Resin (MSLA) for small-to-medium parts where microscopic feature resolution, tight tolerances, and a perfectly smooth, injection-moulded surface finish are your top priorities.
How do I know which material to use?
Your material choice should be driven by the part's operating environment (e.g., UV exposure, high heat, chemical contact, or mechanical stress). We have built a comprehensive Materials Guide to help you select the exact polymer for your application. If you require a specialist material not listed, please contact us.
What print settings should I specify in the quoting tool?
If you are unsure, leave it to us! However, if you are configuring an FDM part, keep these standard benchmarks in mind:
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Visual / Concept Models: 0.2mm layer height and 20% infill. This provides a great surface finish and keeps costs down.
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Functional / Mechanical Parts: 50% to 80% infill with extra wall perimeters. This drastically increases the mechanical strength and impact resistance of the part. (Note: Resin prints are solid by default and do not require infill specifications).
Do you provide post-processing and finishing services?
Yes. Standard post-processing (support removal, washing, and UV curing for resin) is included on all orders. We also offer advanced finishing services upon request, including heat-set threaded insert installation, part assembly, priming, and painting.